These pre-launch terms describe how Offers, Deals, fees, service confirmation, cancellations, disputes and Provider settlements are intended to work inside SeekProv. Last updated: 5 August 2026.
A Deal is created when a Seeker accepts a Provider’s Offer. The Offer should state the service, price, timing and agreed materials. Work should begin only after the Seeker has paid the complete amount shown and SeekProv’s payment partner has confirmed the Deal as funded.
Before payment, the Seeker will see the Provider’s agreed service price, approved material costs, applicable taxes, any percentage-based Platform & Protection Fee and relevant payment-processing charges. SeekProv’s Platform & Protection Fee is shown separately and is not deducted from the Provider’s agreed entitlement. Providers remain responsible for their applicable tax obligations.
Payment collection and Provider settlements are intended to be processed through approved third-party payment partners and their regulated payment infrastructure. SeekProv does not independently provide a wallet or escrow service and does not hold customer funds in its operating bank account.
The app may use Start, Confirm Start, Finish and Confirm Finish steps to create a clear Deal record. Users must use these actions honestly and only when they reflect the work status.
After completing the service, the Provider requests completion confirmation from the Seeker. The Seeker may confirm completion or report a problem through SeekProv’s support process. Once completion is confirmed and there is no active dispute or refund request, SeekProv promptly instructs its payment partner to transfer the Provider’s eligible earnings. The time funds arrive may remain subject to payment-partner and banking checks.
Applicable cancellation and refund conditions will be displayed before the Seeker commits to a Deal. The final outcome may depend on the service status, agreed materials, work already completed, payment-partner rules and applicable law.
Approved material costs and applicable taxes may form part of the Provider’s agreed entitlement when included in the Offer, and receipts may be required. Off-platform payment and attempts to avoid applicable platform fees are prohibited.
An active dispute or refund request pauses the Provider’s settlement while the matter is reviewed. SeekProv may review Deal records, messages, evidence and payment information to help resolve the matter. Outcomes depend on the facts, these terms, payment-partner rules and applicable law.