Forming a Deal
A Deal is formed when a Seeker accepts a Provider’s Offer and completes any required payment authorisation. The Offer should state the service, price, timing and agreed materials.
Legal
Service Terms
These terms explain how Offers, Deals, fees, service confirmation, cancellations, conflicts and payouts are intended to work inside SeekProv.
Platform & Protection Fee
A Platform & Protection Fee may range from 7% to 15% and must be displayed before payment. Where applicable, the fee may be non-refundable except where law requires otherwise.
Starting and finishing work
The app may use Start, Confirm Start, Finish and Confirm Finish steps to create a clear Deal record. Users must use these actions honestly and only when they reflect the work status.
Confirmation and conflicts
A delayed confirmation process may complete after 48 hours when a Seeker has not acted, unless Get Help has been raised. Concerns should normally be raised promptly, including within 24 hours of a Provider marking work finished where the app specifies that window.
Payouts
Eligible Provider payouts are normally initiated after the Deal conditions are satisfied and may take up to three business days, subject to payment-provider checks and investigations.
Cancellation
Planned rules may provide a full Service Price refund over 72 hours before the service, a 50/50 split between 24 and 72 hours, and no Service Price refund under 24 hours. Provider cancellation normally returns the Service Price to the Seeker. The final applicable rule is shown in the app before commitment.
Materials and off-platform payment
Materials should be agreed in the Offer and receipts may be required. Off-platform payment and attempts to avoid applicable platform fees are prohibited.
Disputes and refunds
SeekProv may review Deal records, messages, evidence and payment information to help resolve conflicts. Outcomes depend on the facts, these terms, payment-provider rules and applicable law.